Work Culture

All team members follow our Core Values: ROSE.

• Respect — Acting with integrity in all things. Being trustworthy and respectful with fellow employees, physicians, patients and our community.
• Ownership — Be accountable to our core values and our patient outcomes, while we act as stewards of precious resources.
• Superior service — Recognize that all customer requests are important, and address these needs in a timely, accurate, compassionate and friendly manner, thereby creating a legendary experience.
• Excellence — Strive to reach ever higher levels of performance in all that we do through continuous improvement in care delivery, education and support processes.

We’ve designed our Service Standards to promote a healthy and productive atmosphere:

• Legendary Service — We treat patients and others with courtesy, respect and care.
• Self-Management — We present a positive image of New England Baptist Hospital, through professional appearance and behavior.
• Communication — We actively listen to the needs of patients and others before responding in a courteous and tactful manner.
• Continuous Performance Improvement — We fulfill responsibility effectively and efficiently to achieve the greatest benefit for our patients, our visitors and each other.
• Positive Workplace — We recognize and reward behavior that exemplifies our values and mission.

At New England Baptist Hospital, we know that the best patient care happens when our employees feel cared for, encouraged and appreciated.

Our employee benefits include workforce development training and tuition reimbursement so you can explore your passions.

We recognize our employees’ achievements through our awards and recognitions. We also offer employee support groups, including our New England Baptist Hospital Young Professionals Group. This group supports those early in their careers and helps them make professional and personal connections.

New England Baptist Hospital has affiliations with world-class institutions like Harvard Medical School, Beth Israel Deaconess Medical Center and Dana-Farber / Harvard Cancer Center. Through our connection to these centers for treatment and education, you have the chance to work and learn alongside renowned teams of providers.