Quality & Safety
Our Commitment To Quality and Patient Safety
Patients expect a safe environment when they go to the hospital. At New England Baptist Hospital (NEBH), we know that guaranteeing patients’ safety takes a lot of hard work, and it is one of our top priorities.
By creating a structure that is built on accountability teamwork, and common problem-solving techniques, we have created a safe and reliable system of care for our patients. In recognition of our efforts, we have received a variety of awards and accreditations affirming our commitment to a high standard of quality and safety.
Even before a patient is admitted to the hospital, we are already working with them to plan where they will be going following discharge. Our case managers are also there to support patients and ensure a smooth transition once they leave.
When patients and their families take an active role in their care it can have a direct impact on outcomes. By providing education and by making sure their voices are heard at every step, patients have a more satisfying experience and achieve better results.
Things don’t always go as planned. When they do go wrong, we have a system in place to fix the situation, analyze what happened and make changes to ensure that it never happens again.
Our specialized model of care coordinates our multidisciplinary team of experts and ensures continuity of care for each patient. This approach has increased efficiencies, shortened length of stay, and improved communication and patient satisfaction.
We are actively preventing surgical complications across the care continuum. Our multidisciplinary team of experts identifies high-risk patients in pre-screening in order to monitor and manage their risks throughout the surgical and recovery process.
We also provide patients with personalized medication plans, including proper dosage and handling information to ensure the safe use of all prescriptions. Medication safety helps ensure your recovery progresses smoothly and safely.
