New England Baptist Hospital Receives Two Press Ganey Awards

NEBH Recognized as a Leader in Healthcare for 17 Consecutive Years

Boston, MA — New England Baptist Hospital (NEBH) today announced that it has received two awards from Press Ganey, a global leader in healthcare experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to patient experience.

The awards NEBH has received are:

• Guardian of Excellence – Patient Experience — Hospital Consumer Assessment of Healthcare Providers and Systems
• Pinnacle of Excellence – Patient Experience — in the categories of Outpatient rehab

This is the 17th consecutive year NEBH has received the Guardian of Excellence Award. As a winner of the Pinnacle of Excellence Award, NEBH has ranked in the top 5 percent of health care providers in delivering patient experience over a minimum of three consecutive years.

“We are honored to once again be recognized by Press Ganey as a top hospital,” said Katie Galbraith, MBA, FACHE, Rosenberg Family President, New England Baptist Hospital. “The Baptist is a world-class orthopedic hospital, with clinicians and team members who are committed to providing extraordinary care to all of our patients.”

"New England Baptist Hospital is showing what it truly means to deliver compassionate, person-centered care,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “Their deep commitment to both patients and caregivers is creating a culture where empathy drives action — and where people feel seen, heard, and supported. It’s a privilege to stand beside them on this journey.”

For additional details about the awards and the methodology, please visit the Press Ganey website.

About New England Baptist Hospital

New England Baptist Hospital (NEBH) is the premier regional provider for orthopedic surgery and the treatment of musculoskeletal diseases and disorders. New England Baptist Hospital has been nationally recognized for high patient satisfaction and leadership in quality and clinical outcomes. New England Baptist Hospital is a teaching affiliate of Tufts University School of Medicine and conducts teaching programs in collaboration with Harvard Medical School. New England Baptist Hospital has been the official hospital of the Boston Celtics for over 30 years.

New England Baptist Hospital is a part of Beth Israel Lahey Health, a healthcare system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,700 physicians and 39,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.