DAISY Award
If you had an especially good experience at New England Baptist Hospital, let us know! Nominate your nursing team for a DAISY Award.
Visiting Hours & Policies
Learn our rules for escorting and visiting patients
Ensuring Comfort and Care for Patients
Whether you’re a patient or a loved one, we want your experience at New England Baptist Hospital (NEBH) to be as comfortable as possible.
Visitor Guidelines
We ask all guests entering the hospital daily between 5:30 am – 7:00 pm to stop at the Information Desk or Patient Access, where our receptionist will assist and direct them to the appropriate area.
Guests arriving after 7:00 pm are required to check in at the Security Command Center, where they will be issued a temporary visitor’s badge.
On rare occasions in which guests are already within the hospital at 7:00 pm and, with the approval of nursing, are planning on staying past 11:00 pm, must report to the Security Command Center to get a temporary visitor’s badge. This must be done no later than 11:00 pm.
In an effort to provide a restful and healing environment, we limit the number of guests per bedside to two at any time. Guests are encouraged to alternate visiting times.
All guests are encouraged to use hand sanitizer when entering and exiting a patient’s room.
Children 15 years of age or under must have adult supervision.
If there is an infectious disease outbreak (e.g. influenza) in the community or hospital, the Infection Control Committee can request immediate changes in the general visiting policies for safety reasons.
While New England Baptist Hospital recognizes the important role of guests in the healing process, there are circumstances in which it may be necessary to limit the presence of visitors. When visiting limitations are in force, the patient will be informed of the limitation and the reasons for it.
We offer interpreter services in more than 30 languages and dialects. Ask your care team for more information.
See our Locations page for hours, directions and visitor information for specific locations.
COVID-19 Guidelines
Please call your primary care physician (PCP) prior to visiting the hospital if you are experiencing any of the following symptoms:
- Fever
- Cough
- Congestion or runny nose
- Sore throat
- Shortness of breath
- Chills
- Body aches
- Nausea, vomiting or diarrhea
- Headache
- Overwhelming fatigue
- Loss of smell or taste
Visit the COVID-19 Resources Center for more information.
Guest Services
Learn about the wide range of guest services we offer to patients and their loved ones.
We have additional resources for caregivers of loved ones who recently underwent a joint replacement.
Parking
Visitors and patients may park in the lot located at the Hospital’s Main Entrance. There is a fee for parking.
If you have any questions or concerns, please direct them to the valet staff or call 617-754-5395.
Parking Rates
| Time | Price |
|---|---|
| 0 – 30 minutes | No Charge |
| 30 minutes – 1 hour | $8 |
| 1 – 2 hours | $11 |
| 2 – 3 hours | $16 |
| 3 – 4 hours | $19 |
| 4 – 5 hours | $22 |
| 5 – 24 hours | $27 |
Parking Pay Machines
When leaving the hospital, please pay for parking at the parking pay machines located in the lobby. The machines accept $1, $5, $10, and $20 bills, as well as MasterCard, Visa, and American Express credit cards. You must have your ticket with you to pay in the lobby.
Handicapped Parking
Handicapped parking is available. Please ask for directions to these spaces at the Main Entrance, or ask any security officer.
Valet Service
For your comfort and convenience, complementary valet service is available Monday through Friday from 6:00 am – 4:00 pm. There is no additional fee for valet service.
Hospital Cafeteria
The Cafeteria is located on the third floor of the Lahey building and is open five days a week.
The cafeteria menu features: hot and cold entrees, pizza, daily specials, burgers, hot dogs, and an assortment of fresh, ready-made salads and sandwiches. In addition, coffee, salad, sandwich, beverage and snack vending machines are located in the foyer at the exit of the Cafeteria.
Weekdays
Meals are available Monday – Friday:
Breakfast: 6:30 am – 10:00 am
Lunch: 10:30 am – 2:00 pm
Dinner: 2:30 pm – 6:00 pm
Weekends & Holidays
Weekends: Closed
Holidays*:
6:30 am – 10:00 am
10:30 am – 2:00 pm
*No hot food options are available on holidays; grab and go options are available.
Gift Shop
Located next to the main lobby, the gift shop has a large selection of items, including flowers, balloons, candy, magazines and greeting cards. We will gladly deliver gifts to patient rooms free of charge.
We also offer items for your orthopedic needs, such as cast covers, canes and elastic shoelaces.
Call 617-754-5034 to contact the gift shop.
Concierge
Our staff is here to support you throughout your visit. Whether you are looking for directions or need a wheelchair, come visit our concierge team in the main lobby.
We can help you with:
- Directions to patient rooms and medical offices.
- Finding your way through the hospital.
- Travel directions in and out of Boston.
- Information on public transportation and points of interest.
- Shuttle service from Brigham Circle to the hospital.
- Physician referral information.
- Listing of area restaurants.
- Information on cab service.
For more information, please call guest services at 617-754-5173.
Surgical Nurse Liaison Program
The Surgical Nurse Liaison Program at New England Baptist Hospital helps comfort family and friends of loved ones having surgery.
Every surgical inpatient is assigned an experienced operating room nurse as their nurse liaison. Your liaison will keep guests informed of your progress during surgery and answer all of their questions.
Your guest will get an electronic pager that will alert them when there is any news, so they can feel comfortable going to the cafeteria or outside of the hospital while they are waiting.
Currie Prayer Room
The Currie Prayer Room, located on the fourth floor of the Jenks Building, offers a quiet place for meditation and reflection.
Woodard Health Sciences Library
The Woodard Health Sciences Library offers access to easy-to-read health education materials. Library staff can help locate appropriate print and electronic materials to answer health questions.
Please note that the Library is a resource. Library staff are not trained to provide medical advice. Please contact your health care team with any questions specific to your condition.
Patients and families are welcome to:
- Use our eight computer workstations, each of which has Wi-Fi connectivity.
- View our anatomical models of the joints and full skeleton.
- Browse our collection of consumer health literature and take-home pamphlets.
- Borrow from a collection of over 200 popular bestsellers, classic books and health magazines.
For more information contact Christopher Vaillancourt, Librarian/CME Coordinator, via email or 617-754-5155.
