Case Management

At New England Baptist Hospital, we encourage patients to be actively involved in their own care, a process known as shared decision making. Working with you and your physician, our team helps develop a discharge plan that balances risks and outcomes with your preferences and values.

Whether you’re receiving inpatient or outpatient care, our shared-decision-making processes benefit all patients.

Shared decision making can help you feel:

• Confident in your decisions
• Satisfied with your care
• Greater trust in your care team
• Less stressed about your decisions

We consider you a key member of the team and want you to be an informed decision maker. Use the following information to prepare for your upcoming surgery.

Be proactive and create a plan with your care partner that satisfies both our priorities. Consider the following to get started: 

For Your Surgical Pre-Operative Visit:

• Stay informed and ask your physician about your surgical status (inpatient versus surgical day/outpatient), as different statuses may have varying copays.
• Remember to provide your surgeon’s office with time sensitive documents (i.e., disability forms, handicap plate, FMLA and worker’s compensation forms).

For Your Hospital Procedure/Stay:

• Most patients are usually cleared for discharge the day of or day after surgery.
• You should be prepared and arrange for transportation home.
• If Medicare is your primary insurance, use www.medicare.gov to help plan your care.
• For commercial insurances, contact your primary insurer’s customer service pre-operatively.

When contacting your insurer, ask for information regarding copays for hospitalization, home care, outpatient services, or inpatient rehab and non-emergent ambulance transport.

Be aware Medicare may only cover 30 miles of an ambulance ride at 80%, with no guarantee of payment. Payments are determined by medical necessity.

Download our Discharge Planning guide for more information.